SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tresbonnefete (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tresbonnefete.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
gave as a present to my colleague. instant happines!
my deepest thanks to the seller for setting the best price for . it means the world to me!
greatly made
i was looking for the best online, and all my expectations are met
modest price, top quality!
awesome , recdommend
made a nice deal ordering this , can totally recommend
Very good, arrived very fast.
Super quality and fast delivery! Thanks a lot!!
It came around the estimated time what was okay. Quality of product fully matches the description. Thank you!
good quality of my new . i was a bit worried but it's fine.
set of peculiarities is not as hoped, to my dismay. some traits didn't entirely correspond with what is shown the illustrations, and even though it's still okay it's not worth the expenses I paid. I bought having in view diversified praising opinions but when I had it handed over, it was not quite what I was anticipating it to be.
Thanks a lot to store!!
Everything is fine, thank you!
I'm glad i managed to find a reputable store where I can buy online
Such a good item for sale in a really reputable shop!
Love the . Thank you very much!!
Woah, an inexpensive ! Thanks to the seller! Purchased already
overall quality is outstanding!
I attained this 2 weeks ago and at first I loved it, but after some applying for the price paid. For the amount I gave for this I can say the same quality I can acquire in the nearest shop. This is stupid. Just not what I imagined it would be and very poorly made compared to same goods. Not that the quality is so inacceptable, but the thing is not worth itsprice.
best i bought online so far
For any type of budget is a nice option
product excellent. quality is good. Thank you very much store, recommend.
Good quality and helpful store.