SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tresbonnefete (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tresbonnefete.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
top quality, no drawbacks
I am delighted. This was a admirable acquisition with a stunningly tremendous quality for such a teeny tiny money paid. It's just what I was assuming it would be. I just had it handed over to me yesterday and took advantage of it instantly. As a result of the trying, I am surreally glad and would recommend to anyone!
the condition of is perfect
At last!!! beautiful !! free and super fast shipping. many thanks!
such a low priced is nothing but a bargain. got my mail in a really short time, no troubles
Thanks, My purchase arrived very quickly and it's perfect, I love it so much!
Thank You Very Much. Very cool. Color as the photo.
quality of product is great! thanks a lot!
as good as always. will order again soon
the quality is very good! very impressed!
was packed very well. very cool... came fast. recommend.
after a long search i am sure that the best price for is offered right here. the price is fair for the quality.
Looks like on picture. Thanks!
Thanks for !
as for my experience, is really worth ordering
All is OK. arrived in good condition.
is a perfect value for money
just wait and see, you won't be disappointed :-) quality of just super!
the quality of is great for the price
Everything is ok, thanks for
Thanks! It's pretty good!
I bought as a present. Thanks for delivering in time.
I acquired this a week ago and at first I loved it, but after a few felt pity for the money spent. For the cost I paid for this I can mention the same quality I can get in the nearest shop. This is nutty. Just not what I thought it would be and very inaccurately made compared to resembling items. Not that the quality is so faulty, but the good is not worth itsworth.
Everything is alright. Thank you
For any budget is a good choice