We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Trobo que el preu es un pèl excessiu ja que esperava que els cercles fossin més grans, but it is wrong meu per no haver comprovat les mides correctament. Per la resta tot molt bé, les puc aprofitar totes i estan ben pulides. He has arrived abans D 'Hora inclinus.
Came the exact amount I ordered and in good condition (with the cord and the grandmothers as described). It is true that they have different sizes. I recommend it!
very good
They have arrived in less than two weeks in Spain
thanks
Everything perfect, fast and quality
Super quality as in the picture
Shipping to Spain fast though they are very small. Removing the size, the other great
Very good, I hope without a virus...
He's arrived sooner than expected. All in order. It smells like natural wood. Repetiré
perfect, just not enough rope for 50 disks
OK
Product same as picture. Not all have the same size, some turn out smaller. Perfect for creating's place. Arrived ahead of schedule.
Smaller than expected
Perfect. Wood very dry and pretty. A hole like the picture. Thank You
Very good enough for places brands
Fast shipping. Just like the description.
Perfect, as described